Terms and conditions

www.Peonytrips.com act as an independent online travel agency for the third-party suppliers: such as airlines (low-cost airlines as well), car hires, hotel companies, tour operators, consolidators, e-visas and travel insurance services. This clarifies that whenever you make a booking with us the contract for the product is between you and the supplier which may also include airlines' conditions.

The following list below are the frequently asked questions by most of our customers in respect to their bookings. You can contact us if you do not find your questions here and we will be happy to answers all of your queries.

www.Peonytrips.com welcomes you to its website - www.Peonytrips.com which includes its mobile, desktop, and mobile application or any feature available on www.Peonytrips.com (collectively known as 'Website’). www.Peonytrips.com is designed for personal and non-commercial usage. Hereby, terms like we, us, our or www.Peonytrips.com refer to www.Peonytrips.com . The terms like "you" or "your" refer to the user of www.Peonytrips.com

1.Pricing

Our prices mentioned on www.Peonytrips.com are subject to change at any time without prior notice. The fare that we offer is guaranteed after you have purchased the ticket, and we have issued a PNR to you. The airlines change their prices at any time without giving any advance information.

Once you submit the payment details, we will share an email of Booking Confirmation from us. This email includes the booking reference number, your travel itinerary, and your e-ticket. In case you do not receive the confirmation then the booking is not complete, and when we issue the ticket, the fare might have changed.

We will inform you in case of a price change before making the bookings and under no circumstances, there will be any changes on your travel ticket once they are issued.

All the prices on www.Peonytrips.com are in GBP. www.Peonytrips.com has the right to cancel the booking if we do not receive the complete payment within the stipulated time frame.

Any booking which you make or order which you place shall be an offer to you to purchase the relevant flight, package or other holiday arrangement subject to these terms and conditions and where applicable to the relevant supplier’s standard terms and conditions. A contract is formed when you agree to our booking conditions and make payment. By using this website, you are agreeing to be bound by these terms and conditions. If you do not agree with any of these terms and conditions you must not use this web site.

2.Checking Booking Details

Please ensure to check your entire itinerary prior to completing the booking and also once we send you the completed booking to your email please ensure that it meets your requirements. In addition, please make sure you check all the passenger’s name details including the title as changes to these after booking can result in amendment fees or in some cases cancellation.

3.Children and Unaccompanied Minors

The customer must comply with the air transport supplier's rules and restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft unless a child fare has been booked for them. Unaccompanied children under 16 will only be carried in accordance with the air transport supplier's rules and restrictions.

4.Booking Through Phone.

On the off chance that you make a booking by phone you should furnish us with all the information which we require. You should likewise guarantee that all information which you give is precise and that traveller information is given as it shows up on the passport. You should likewise ensure that the credit or debit card you are utilizing is your own particular or, subject to our acknowledgment, in the event that it is a third party you have their express approval to utilize their credit or debit card and that adequate funds are available to take care of the expense of the courses of action which you book with us. Please note that a phone booking confirmation is as immovably affirmed as though it were made/confirmed in writing immediately. We don't make any representation or guarantee with regards to the availability of any holiday package, flight or Individual Components until the point when you make the payment or complete instalment and the same is confirmed. On the off chance that we acknowledge your booking we will process it (subject to availability) and debit payment from you. Starting here fare condition or changes/cancellation charges will apply. We will send you a confirmation of e-ticket and receipt as well. When you get the confirmation and additionally e-ticket and receipt, it would be ideal if you check all the details carefully and educate us quickly on the off chance that anything gives off an impression of being wrong as it may not be possible to make changes later. Any later changes to the booking after it has been made will pull in extra cost payable by you including charges for the supplier and administration fee as relevant.

5.Online Booking

Online bookings process goes through automation and it is your obligation to guarantee that all the information you give including however not limited to your travel details is exact and accurately entered on our website; that you make the correct determination of flights, hotels, or some other course of action you book with us; that traveller details is entered as it shows up on the passport. We hold no obligation regarding any error at all in the information that you give or the manner in which it is entered on the website. You agree that any such discrepancy/mistake while entering the details or while booking the travel arrangements may incur extra costs which will be borne by you. You should likewise guarantee that the credit or debit card you are using is your own (or, subject to our acknowledgment, on the off chance that it is a third party you have their express authorization, to utilize their credit or debit card) and that adequate funds are available to take care of the expense of the arrangements which you book with us. When we get and acknowledge your booking, we will process it (subject to availability) and will debit full/instalment from you. A confirmation email and receipt will be sent to you. We don't make any representation or guarantee with regards to the availability of any packages, flight or Individual Components after you have presented your booking request nor that our booking services are free from infections or whatever else that has a debasing or ruinous impact on your property.

6.Third Party Payments

Please note: We do not take third party payments. Therefore, the card holder MUST be one of the travellers.

Unless otherwise stated in these terms and conditions, full payment for all products and services is required at the time of booking regardless of the arrangements being confirmed. Payment can be made by Switch/Delta cards and all major credit cards. The provider reserves the right to charge you in addition for any handling fees incurred by it in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice.

Once payment is made, we will make verification checks to prevent card fraud to protect both ourselves and the cardholder. We require further security documentation such as confirmation of an address or a passport copy to verify the card user, we will contact you for this information and will require an urgent reply.

Most destinations/airlines now require Advance Passenger Information (API) to be submitted. We therefore reserve the right to request this information and/or passport copies to verify this information for the airline and authorities that require it.

We reserve the right to pass on any charges relating to credit card charge backs. All credit card charges are non- refundable.

7.Deposit Bookings

The time you put a deposit towards your flight tickets or packages and the time you complete the balance payment then if there will be any increase of the airlines fares due to increase of airport taxes ,any government fees or taxes increase, fuel surcharges increases, increase of green taxes or if the inventory blocked by the airlines or seats sold out for specific contract(Original Booking) then you have to bear the differences in order to get the ticket issued otherwise the deposit paid is totally non-refundable in any circumstances and we are not held responsible in anyway as your booking will be cancelled due to forfeit of deposit.

All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and inclusive of tax unless otherwise indicated. Advertised prices may be to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are not guaranteed until full payment is made.

To confirm your travel arrangements, you may be required to pay a deposit per person. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We will advise you of the amount of the deposit and date for final payment at the time of your booking. For online bookings, full payment is required at the time of purchase. We do not send reminders for the balance payments.

Certain airfares and services (including some airfares and services in the Journeys) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. We will collect all mandatory taxes; however, some countries may charge additional departure, hotel or other taxes that must be paid locally. We advise travellers to retain sufficient local currency to meet these charges.

8.Baggage Allowance

All the airlines have different policies for their baggage allowance, fee, and restrictions. www.Peonytrips.com tries its best to display the most current baggage allowance policy and follows the airline's website to extract the details but we cannot guarantee that the information is up to date. That's why we recommend that you must verify these details on the airline's website directly or call them before your scheduled departure. Also, the baggage fee is not included in the trip cost.

9.Passports /Visas/Health/Travel Documents.

Passengers must have a valid passport, visa (where applicable) and any international health documents as required by the country that you are visiting. In cases where you are denied permission to enter any foreign land because of incorrect documentation or due to health precautions www.Peonytrips.com will hold no liability (financial or otherwise) for it.

All travellers must have a valid passport for any international travel and many countries require at least six months' validity from the date of return. Some countries also require a machine-readable passport and/or unstamped available pages Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you are travelling to Australia, Canada or the United States please be advised that there are compulsory pre-registration requirements for their visa waiver programs. If you have registered before, please check your registration is valid and has not lapsed.

If you are travelling to South Africa with a person under the age of 18 you will be asked to show the child's full unabridged birth certificate. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Failure to provide this information on check in will result in passengers being denied boarding.

10.Cancellation, Refunds and Changes

A. Cancellation

Offline cancellations: We also accept cancellation requests through email (info@Peonytrips.com).

• Only cancellation requests made on Phone or email (For emails travel date must be more than 6 hrs.) shall be entertained. Peonytrips shall not be liable to entertain any cancellation requests made through any other medium.
• If you have done a 'Web Check-in' with the airline, please ensure you web check-out yourself before placing the cancellation request. Peonytrips will not be able to process the refund for the same and will not take any responsibility for the same

Admin fees of £75 per passenger will be charged as cancellation penalty in case of pre/post ticket issuance on top of airline penalty. If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any refund. If you wish to proceed with the cancellation, you must notify us in writing. (If you do not advise us of your intention to cancel a booking before the scheduled departure time, or do not check-in, this will be recorded by the airline as a 'no show' and is likely to result in the forfeit of all monies paid). Where a refund is permitted, this may take some time, typically 8-16 weeks, to be authorized by the airline. Once authorized, any refund will be made to the debit or credit card used to make the original booking. It is vital that you advise us when you cancel the booking if that card is no longer valid. Any refund made will be net of any cancellation charge from the airline or tour operator.

B. Refunds

Many airlines also charge an additional fee to process refunds. Refunds of any kind will also be subject to www.Peonytrips.com usual administration fees. Booking fees, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable. In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes. Please note that not all taxes are refundable. Some airlines do make a fee for processing such requests, and in some cases the charge exceeds what you would get back. Please ask for details when you cancel your booking.

Service fee portion of is non-refundable. The service fee amount could be up to a maximum of £50.00 for domestic flights and up to maximum of £75.00 for international flights. Failure to arrive at the airport before the closure of check in may result in a no show. Such bookings are deemed completely non-refundable. There might be waivers given by the airline in such cases but is at the discretion of the airline.

There isn’t a fixed timeline for a refund to reflect back into your account (original form of payment). A procedure is followed to process refunds that vary with different suppliers (consolidators or whole sellers) or different airlines. After receiving your request, we have to work with consolidators or the airlines to generate refunds using waivers dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the airline it may take additional time for this to appear on your credit card statement. Usually, it may take up to 4-5 weeks from receipt of your request to receiving credit on your statement.

C.Changes/Re-Issuance

If you wish to change your booking, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any changes. If a change is permitted, we may ask you to confirm in writing that you wish to change the booking. Any changes are subject to availability, limitations and restrictions of the relevant travel supplier. If a change increases the cost of your booking, you will need to pay such extra costs. Changes of any kind will also be subject to www.Peonytrips.com usual administration fees. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our best to make these changes, but it may not always be possible. You will be asked to pay a minimum administration charge of £75 per person plus any further cost(s) we incur in making this alteration, including charges imposed by the service provider(s). You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your holiday. Certain travel arrangements cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge. All changes must be confirmed to us in writing

D.Changes by the Supplier/Airlines

Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. www.Peonytrips.com is not responsible for, and has no control over, such changes, we will do our best to assist when such situations arise. In the unlikely event that your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions/ airline's conditions of carriage. As a result, you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) a full refund; or (d) Some other right or remedy. In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary. www.Peonytrips.com takes no responsibility for any flight rescheduling en-route.

11.Contract

The person who makes the booking accepts these terms and conditions on behalf of all members of the party and is responsible for all payment due from the party. You may not assign, convey, subcontract or delegate or otherwise transfer your rights, duties or obligations hereunder. The provider may at any time modify these terms and conditions and your continued use of this website will be conditional upon the terms and conditions in force at the time of your use. If any provision of these terms and conditions or any part of any provision of these terms and conditions is found to be illegal, invalid or unenforceable the remaining provisions or the remainder of the provision concerned shall continue in effect. These terms and conditions together with any others incorporated or referred to in these terms and conditions constitute the entire agreement between the provider and you relating to their subject matter and supersedes all previous understandings and agreements (whether oral or written) relating to the subject matter and may not be amended or modified except in writing or by the provider making such amendments or modifications available on this website.

12.Complaints

If you have a complaint in connection with any travel arrangements or any services provided by a third-party supplier you must contact the appropriate supplier immediately. The provider shall have not been liable for any loss or damage suffered by you in these circumstances. However, if you are unable to resolve any problem to your satisfaction with the supplier direct, the provider may at its discretion, provide you with reasonable assistance with a view to resolving the problem with the relevant supplier. If you wish to request the provider's assistance in resolving a dispute with a supplier you must send an email to info@Peonytrips.com no later than 28 days from the date of your return. Please provide full details of your complaint and the supplier concerned, a copy of any report received by you in connection with the problem and your booking reference number. The foregoing represents the entire extent of the provider's liability and obligations in the event of a claim by you where the provider acts as booking agent. Please note that as between you and any supplier whose services form part of your booking, the terms and conditions of the relevant supplier will apply. The supplier’s terms and conditions may limit or exclude liability, often in accordance with international conventions.

13.Force Majure

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our reasonable control, including for example war or threat of war, civil unrest or disturbances, strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, volcanic activity epidemic, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines or carriers.

14.Special Request: Seats, Meals and Frequent Flyer

If you make a request for a special seat, meal; or frequent flyer miles; we will consider that as a request only. We as service providers cannot guarantee that the same requests will be provided to you. The airlines hold the exclusive right to make any kind of changes to your allocated seats and do not guarantee an advance notification. Even if we allocate the request, it is your responsibility to confirm the same with the airline and we hold no guarantee that you will be assigned the requested seats. We do not promise that you will be served with a meal, frequent flyer program, or any other special request provided by the airline.

15.Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.